Refund Policy

Because you receive immediate, unrestricted access to the full software as soon as your payment is verified, purchases are generally non-refundable once access has been granted. By completing checkout you acknowledge that access begins right away.

We will review and, where appropriate, issue a refund in these situations:

• Duplicate or accidental charges. If you were charged more than once for the same account, we will refund the duplicate charge.
• Material technical inability to access the Service. If a defect on our side prevents you from accessing or using the analyzer and we cannot resolve it after reasonable troubleshooting with you, we will refund your purchase.
• Unauthorized charge. If a payment was made without the cardholder's authorization and this is confirmed, we will refund it.
• Where required by law. We will honor any refund right that applicable consumer-protection law gives you.

Refunds are not available simply because you changed your mind, because you did not use the Service, or because the estimates produced did not match your expectations or the actual performance of a property. All outputs are estimates only — please review our Disclaimer before purchasing.

Email maurice@premierpropertyvolusia.com from the email address on your account within 30 days of purchase. Include the account email, the approximate purchase date, and a description of the problem. If you are reporting a technical issue, please also describe what happens and the device and browser you are using so we can attempt to fix it first. We aim to respond within 3 business days.

Approved refunds are issued to the original payment method through Stripe. Your bank or card issuer typically posts the credit within 5–10 business days. When a refund is issued, your paid access to the analyzer is revoked automatically and your account reverts to the unpaid state. Your saved analyses are not immediately deleted, but you will not be able to open or create analyses until access is purchased again.

Please contact us before filing a chargeback — most issues can be resolved quickly. We may suspend accounts associated with fraudulent chargebacks in accordance with our Terms of Service.